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FREQUENTLY ASKED QUESTIONS

The following are indeed the most frequently asked questions asked of us via the online chat, emails and phonecalls.  Please check through these before contacting us as it can often negate the need to speak to us and gets you an answer quicker.

FAQs ABOUT VAPING IN GENERAL

I'm new to vaping and I have no idea what to do. what would you recommend?

FAQs ABOUT YOUR ACCOUNT

I can't log into my account and I've not received a reset password email

Why should I create an account with you?

What is, and how do I use, the Cashback Rewards?

FAQs ABOUT STOCK/PRODUCTS

My Disposable Puff Bar isn't working, what can I do?

What's the difference between 2% Nicotine and 20mg Nicotine?

XX item is out of stock, when will it be available again?

I ordered Chelsea Classic, why have I been sent Smooth Western Tobacco?

FAQs ABOUT ORDERS & PAYMENTS

Order Status Messages Explained

Why is my order showing as "On Hold"?

What does "On Back-Order" mean when I go through the checkout?

My payment isn't processing, why?

I've not received any confirmation of my order

What is a Payment Link and why have I been sent one?

I've ordered the wrong strength or flavour, what can I do about it?

Why can't I use PayPal?

FAQs ABOUT DELIVERYS

Do you deliver to the Republic of Ireland?

What delivery/shipping options are there?

Do you deliver to .......

How long will my order take to arrive?

My order hasn't arrived yet, what should I do?

My order is showing as delivered but I've not received it