Cancellations, returns, missing items and refunds
1.1 Any shortfalls in orders received must be reported within 24hrs, ideally with a photograph if damaged items are being reported.
1.2 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods – this does not include vape liquids or disposables and is limited to vape hardware which has not been used and is in a sealed state.
1.3 To meet the cancellation deadline, please notify us via email, online chat system or phone about cancelling the order before the cancellation period has expired.
1.4 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.5 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.6 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation or return of items whichever is the latter.
1.7 You will lose your right to cancel if you unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
1.8 In all instances of a cancellation there will be a 50% restocking fee applicable.
1.9 Return Policy for Disposable E Cigs
We will no longer cover Disposable E Cigarette by any warranty for the following reasons:
Disposables devices are a consumable , oral products therefore for purposes of hygiene we cannot accept them back in returns for inspection.
Claims for lack of taste cannot by validated by ourselves due to the hygiene reasons mentioned above and will no longer be covered by any warranty.
We don’t accept returns based on someone simply not liking a taste.
All puff counts are a guide from the manufacturer.
2.0 Return Policy for E-Liquid
Any goods including but not limited to starter kits, tanks, mods etc that need to be returned, need their original packaging to verify serial numbers. Without this, goods are not eligible for return
Due to the fact that we cannot ascertain if e liquids have been doctored / tampered with we are not able to accept returns of any e liquids whether they are unopened, un-used or remain sealed unless we have sent you incorrect liquids in your order.
We don’t accept e liquid returns based on someone simply not liking a taste.